Web Development and Call Center Solutions
Our development team can develop ticketing software, CRM, IVR and API as per client requirements. Whatever the client requirements is while developing the software we assure you our team can fulfill the requirements.
We provide a complete call center solutions that can be deployed on your premises. Our team will also help in complete hardware setup of call center on your premises. Some of the features of our call center are listed below:
- The solutions is modular and scalable.
- ACD (Automatic Call Distribution) of Inbound calls across all queues.
- CTI (Computer Telephonic Integration)
- Supervisor login (Supervisor will be able to monitor will be able to view the real time statistics of the campaign.)
- Administrator login (Supervisor will be able to configure system settings and user settings.)
- Voice logger (100% voice recording of all the interactions between agents and customer.)
- Unlimited number of agents.
- Reports
- Linux operating system